Terms & Conditions

Artmount & Framing Matters — Terms and Conditions Last updated: May 2025
 

These terms and conditions apply to all services provided by Artmount & Framing Matters Limited ("we", "us", "our") at 82 Newton Road, Eden Terrace, Auckland 1010, and through our website at artmountandframingmatters.co.nz.
 

By using our services or website, you agree to these terms.

All quotes provided — whether online, by email, by phone or in store — are estimates only. Final pricing is confirmed once we have assessed your artwork or item in person.
 

Quotes are valid for 30 days from the date of issue. After this period, we reserve the right to requote based on current material costs.
 

Prices may vary from the original quote if:

• Artwork dimensions differ from those provided

• Materials or specifications change upon inspection

• Additional work is required that was not included in the original scope
   

We will always confirm the final price with you before any work begins. No work will commence without your approval.

A 50% deposit is required when you drop your artwork or item off with us. The remaining 50% is due upon collection of your completed frame.
 

We accept payment by cash, EFTPOS and credit card. Payment must be made in full before your item is released.
 

All prices are in New Zealand dollars and include GST unless otherwise stated.

We take every care with items left in our custody. However, we recommend that you:

• Advise us of any known fragility, damage or special handling requirements at the time of drop-off

• Do not leave items of irreplaceable sentimental or monetary value without discussing this with our team first
   

While we take all reasonable precautions, Artmount & Framing Matters accepts liability only to the extent required under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. We recommend insuring items of significant value before leaving them with us.

Our standard turnaround is approximately 2 weeks from the date your item is dropped off and your quote is confirmed. Turnaround times are estimates and may vary depending on workload and material availability.
 

If you have a specific deadline, please advise us at the time of enquiry or drop-off and we will do our best to accommodate you. We cannot guarantee rush turnaround times but will always be honest about what is achievable.

Items not collected within 60 days of notification that they are ready may be subject to a storage fee. Items left uncollected for more than 6 months may be disposed of at our discretion after reasonable attempts to contact you have been made. Any deposit paid will not be refunded in this circumstance.

If you wish to cancel a job after work has commenced, the deposit is non-refundable. If materials have been ordered or cut specifically for your job, additional costs may apply. Please contact us as soon as possible if your circumstances change.

We stand behind our work. If you are not satisfied with the result, please contact us within 14 days of collection. We will assess the issue and work with you to find a fair resolution — whether that means adjusting, remaking or discussing the matter further.
 

Our guarantee covers workmanship and materials. It does not cover:

• Changes of mind after work has been approved and completed

• Damage caused after collection

• Natural variation in handmade or natural materials such as timber grain or linen texture
   

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.

Gift cards are available for purchase in store and online. The following conditions apply:

• Gift cards are valid for 2 years from the date of purchase

• Gift cards can be redeemed against any service at Artmount & Framing Matters

• Gift cards cannot be exchanged for cash

• Any remaining balance stays on the card and can be used in future transactions

• Lost or stolen gift cards cannot be replaced

• Gift cards are not transferable and have no cash value
   

Gift cards are issued in accordance with the Contract and Commercial Law Act 2017.

All content on our website — including text, images, logos and design — is owned by or licensed to Artmount & Framing Matters and is protected by New Zealand copyright law. You may not reproduce, distribute or use our content without prior written permission.

Our website is provided in good faith for general information purposes. We make no warranties about the accuracy or completeness of the information on our website. Links to third-party websites are provided for convenience only — we are not responsible for the content of those sites.

To the fullest extent permitted by New Zealand law, our liability to you for any loss or damage arising from our services or website is limited to the amount you paid us for the relevant service.
 

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for any breach of the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

We may update these terms from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.

If you have any questions about these terms, please get in touch:
 

Artmount & Framing Matters 82 Newton Road, Eden Terrace, Auckland 1010 +64 9 309 2020 sales@amfm.co.nz