Privacy Policy

Artmount & Framing Matters — Privacy Policy Last updated: May 2025
 

Artmount & Framing Matters Limited is committed to protecting your privacy in accordance with the Privacy Act 2020 (NZ). This policy explains what personal information we collect, how we use it, and your rights in relation to it.

Artmount & Framing Matters Limited 82 Newton Road, Eden Terrace, Auckland 1010 sales@amfm.co.nz

We collect personal information when you:

• Submit an online quote form

• Contact us by phone, email or in store

• Sign up to our newsletter

• Purchase a gift card

• Leave a review or interact with us on social media
   

The information we may collect includes:

• Name

• Email address

• Phone number

• Postal address (for delivery or correspondence)

• Information about the artwork or items you wish to frame

• Payment information (processed securely — we do not store full card details)

• Communications you send us
   

We only collect information that is reasonably necessary for the purposes described in this policy.

We use your personal information to:

• Provide framing, printing, Artmount and related services

• Respond to your quote requests and enquiries

• Process payments and manage your account

• Send you your quote confirmation and job updates

• Fulfil gift card purchases and redemptions

• Send you our newsletter and marketing communications (only with your consent)

• Improve our website and services

• Meet our legal obligations
   

We will not use your information for any other purpose without your consent.

If you sign up to our newsletter or opt in to marketing communications, we will send you occasional emails about framing tips, new services, promotions and updates.
 

You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly at sales@amfm.co.nz. We will remove you promptly.
 

We will never send you marketing emails without your consent.

We do not sell, rent or share your personal information with third parties for their own marketing purposes.
 

We may share your information with:

• Service providers who help us operate our business (such as email platforms, payment processors and website providers) — these providers are required to keep your information confidential and use it only for the purpose of providing services to us

• Google Analytics, to help us understand how people use our website (this data is anonymised)

• Authorities if required by law
   

All third parties we work with are required to handle your information in accordance with the Privacy Act 2020.

Our website is built on Wix Studio. Wix may collect certain technical information when you visit our website, including your IP address, browser type and pages visited. This is used for website security and analytics purposes. For more information, see Wix's Privacy Policy at wix.com/about/privacy.

Our website uses cookies — small files stored on your device — to improve your browsing experience and help us understand how our site is used. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification or disclosure. Our website is secured with SSL encryption. Payment information is processed through secure, PCI-compliant payment providers.
 

No data transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Customer records are typically retained for 7 years for accounting and tax purposes. You may request deletion of your information at any time (subject to any legal obligations we have to retain it).

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you

• Request correction of any information that is inaccurate or out of date

• Request deletion of your information (subject to legal retention requirements)

• Make a complaint if you believe we have breached your privacy
   

To exercise any of these rights, please contact us at sales@amfm.co.nz or write to us at 82 Newton Road, Eden Terrace, Auckland 1010. We will respond within 20 working days as required by the Privacy Act 2020.

If you have a complaint about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.

We may update this privacy policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website. We encourage you to review it periodically.

For any privacy-related questions or requests, please contact:
 

Artmount & Framing Matters 82 Newton Road, Eden Terrace, Auckland 1010 +64 9 309 2020 sales@amfm.co.nz